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    Phone Orders

    If you would like to place your order by phone, please contact us on +64 4 381 7013
    Please have the reference numbers of the products you wish to order, your credit card details, name and delivery address ready when you call. There is a secure answer phone, so please do leave a message.

    Delivery policy

    We can post any item featured on our web site anywhere in the world. Here are the most common options we offer:

    Domestic orders

    NZ Post Parcelpost

    New Zealand Post Parcel Post. Estimated delivery is within 3-5* working days for the North Island and 3-6* working days for the South Island (1-3 days additional for rural delivery)  

    Prices:

    • Parcels under 3kg: $5.00
    • Parcels 3kg and over: $10.00

    Signature-Required Courierpost
    Estimated delivery within 2-5* working days (1-3 days additional for rural delivery)

    Prices:

    • Parcels under 3kg: $6.50
    • Parcels 3kg and over: $12.00

    Tickets and digital products

    Delivery is free: tickets and digital products are emailed to the purchaser.
    No delivery charges or fees will be incurred and a shipping estimate is not necessary for these items.

    International orders

    International Air (NZ Post) 
    Estimated delivery within 5-15 working days*
    You are responsible for any customs duties or taxes that are applied in the country of delivery, which are collected by the carrier upon delivery.

    Please contact us if you have any questions regarding shipping, or would like to enquire about other shipping options.

     

    Transaction currency

    All transactions are processed in New Zealand Dollars (NZD).

    Goods & Services Tax

    All products on our web site include GST of 15%.

    Return and cancellation policy

    Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return it within 30 days. We will then refund you the purchase price or you can choose to exchange the item, whichever you prefer.

    Accepted forms of payment

    We accept Visa and MasterCard credit cards.

    Credit Card security

    Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it. With this technology, you enjoy more security when using your credit card for shopping at Te Papa's Online Store than when using it in many of your daily off-line transactions.

    Privacy

    Te Papa are committed to providing our customers with a secure, private online shopping experience. The Privacy Act 1993 establishes certain principles with respect to the collection, use and disclosure, by various agencies, of information relating to individuals, and access by individuals to information relating to them held by such agencies. Te Papa operates in accordance with the Privacy Act 1993 to protect the personal information you provide online.

    Te Papa will not sell, trade or rent personal information to others. All personal information will remain private and confidential and will be stored on a secure location accessible only by designated staff, and used only for the purposes for which you provide the information.
    Te Papa may compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, however these statistics will not include any personally identifying information. By using our Web site, you consent to the collection and use of this information by Te Papa.

    Te Papa may release account information when we have a good faith belief that such release is reasonably necessary to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of Te Papa, the users of its site, or others.

    This website may place cookies on your computer. These are only accessible by Te Papa and will only be used to track the pages of the website visited by you, in order for us to improve our service and provide a site more tailored to your needs and interests. We do not use cookies to record personal information nor do we link non-personal information stored in cookies with personal information about specific individuals.

    Te Papa's website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

    For further enquiries relating to access to personal information or online shopping at Te Papa, please contact the Retail Services Manager, Te Papa Store +64 4 381 7441.

    Te Papa Privacy on disclosure of information

    Te Papa will not sell, trade or rent your personal information to others. We may compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.

    Te Papa may release account information when we have a good faith belief that such release is reasonably necessary to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of Te Papa, the users of its site, or others.

    Online Purchases

    When you order a product from Te Papa's Online Store, we need to know your name, billing and shipping address, telephone number, e-mail address and credit card information. Your credit card information will be used only as needed to process your transaction. To enable us to track your order, we will retain your order information for our records.