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    General terms and conditions for tickets

    • Your ticket(s) will be emailed to you after purchase. When you arrive for your session, please bring a printed copy of the email or present it on your smart device.
    • Sessions will start at the scheduled time. If you are late, you will not be refunded. 
    • Children must be accompanied and adequately supervised by a ticketed adult at all times.
    • In the event that multiple copies of the ticket are presented, Te Papa may refuse entry to all ticket holders.

    Terms and conditions for Tours

    • There will be no charge applied to cancellations or amendments made more than 2 working days before the scheduled start time of the tour.
    • No refund will be given for cancellations or amendments made within 2 working days of the scheduled start time.

    To cancel or amend a booking please contact tours@tepapa.govt.nz or +64 4 381 7111 Monday to Friday between 9am and 5.30pm.

    Terms and conditions for Storyplace

    • Tickets are non-refundable and non-transferable.
    • Refunds will be provided for a group booking if cancellation is made within 2 working days of the scheduled start time.

    For enquiries regarding StoryPlace tickets, please contact StoryPlace@tepapa.govt.nz or +64 4 381 7173.